Warranty-Return

Warranty-Return Policy

If you are not entirely satisfied with your purchase, we're here to help. Please read the guidelines below for our warranty, return policies and procedures.

Returns - General Policy:

All items must be returned within 30 days and be in new, unused or unaltered condition including all packaging contents. A 10% restocking fee applies to orders being returned to the original payment method. Original shipping charges are non-refundable and returnee is responsible for return shipping. We do not accept returns on used, blemished (purchased as blem), or custom engraved/laser etched items. Attempted returns on non-refundable items will be sent back at the shipper's expense.  Returns typically take 3-5 business days to process from receipt of product.  Once a return is processed a refund will be issue immediately.  It typically takes 24-48 for your financial institution post fund back into your account.

Exchanges & Store Credit:

Orders being exchanged or returned for store credit will not be charged a restocking fee. To ensure your exchange is handled properly, please contact us at 307-800-1717 or via Live Chat on our website.

Warranty:

Ceratac LLC ("Ceratac") warrants to the original purchaser ("Purchaser") of a new product from Ceratac that such products shall be free from defects in material and workmanship for the duration of the time that the Purchaser originally owns that product. Ceratac, in its sole discretion, shall repair or replace that product if the Purchaser submits a valid warranty claim in accordance with the following policies. The Purchaser's remedies under this warranty are limited to repair or replacement of the product. Ceratac will not provide a cash, credit or refund. This warranty does not apply to or cover any defects associated with any part or accessory that Ceratac does not include with the specified product. Ceratac does not warrant against any type of defect to the product that Ceratac did not cause, including but not limited to damage or defects arising out of:

1. Failure to provide proper care and maintenance,
2. Accidents, abuse, or misuse,
3. Barrel obstructions,
4. Hand loaded, reloaded, or improper ammunition (steel cased ammunition),
5. Unauthorized adjustments, repairs, or modifications, or
6. Normal wear and tear
7. Fully Automatic or Sustained Rapid Fire
8. Use of Steel Cased Ammunition

Additionally, Ceratac excludes and will not pay incidental or consequential damages under this warranty. Incidental or consequential damage means any loss, expense, or other damage that cannot be remedied by either repairing any defect in the product or by replacing the product.


The purchaser, upon discovering a defect in material or workmanship in the product, shall contact Ceratac at:

Ceratac LLC
30 N. Gould Street
Sheridan, WY 82801
Telephone: 307-800-1717x3
Live Chat: Website

Please describe your situation, include your name and order number or transaction id. One of our technical specialists will then review your claim and contact you within 3-5 business days.

Once your return has been authorized we will issue you an RMA number and email you a prepaid shipping label for the return of your product.  Upon receipt, our trained professionals will complete a detailed examination to determine if the component is defective and covered under our Warranty Policy.  Based upon that determination we will either repair and or replace that component at our discretion.  Defective components covered under our Warranty Policy will be shipped back at our expense.  Replacement components will NOT be shipped out prior to our receipt and evaluation.

If you have images to send, please email them to support@ceratac.com and include your Order number in the subject field.

Damaged Items:

In regards to claims dealing with damaged or blemished products we ask that you contact us ta 307-800-1717x3 or via Live Chat on our website. Damaged Items claims need to made within 72 hours upon receiving the shipment.

If you have images to send, please email them to support@ceratac.com and include your Order number in the subject field.